Post-COVID World: Three Ways to Reduce Patient No-Show Rates

The COVID-19 pandemic has caused an unprecedented change in the healthcare industry over the last year. Patients and physicians alike are adjusting to the new normal in healthcare, which includes the availability of telemedicine visits as well as drive-in waiting rooms at the doctor's office. 

Many of these changes are likely to persist as we look to the future and imagine a post-pandemic world. While technology use in healthcare was already increasing, the pandemic has accelerated these already impending changes, and it's almost as if we're seeing the future of medicine a decade early.

Due to this pandemic, if your practice is struggling with patient no-shows, you are not alone. No-shows have significant economic consequences, regardless of your specific no-show rate or the reasons why your patients miss appointments. No-shows have many downstream effects that negatively impact providers. 

Fortunately, there are numerous strategies available to help you reduce patient no-shows at your facility. 

Automate Appointment Reminders

Ask yourself this question. Do you ever remind people about their appointments at your practice after they've been scheduled? Most practice owners would say yes. If you don't, you should know that the majority of practices with no appointment reminders have a patient no-show rate of more than 10%.

By getting an automated appointment reminding system you and your staff can set it and forget it. PatientMD offers AI-driven automated appointment reminders. We make sure our scheduling system prioritizes convenience. The University of Missouri found that convenience controls 33% of the probability that people show up for their appointment.

Enhanced Communication

PatientMD makes it much easier for you to stay in touch with the patients. Our secure Patient Portal lets patients have access to details on upcoming appointments so they’ll never feel confused about the timing of their next visit and will be far less likely to miss it. 

Also, through The PatientMD App, patients can easily request, cancel or reschedule appointments at any time, from any location with any device. Also, we provide two-way messaging so patients can reach you or your staff with any questions.

Improve Patient Engagement

PatientMD includes many features that help increase patient engagement. They can also access PatientMD Educational videos which provide health education information to help them understand how to manage any condition or make health-conscious choices. Not only can your educational videos be a source of education, but you can also send out valuable educational emails in the form of newsletters. 

We will help you send out newsletters to keep your practice and brand top-of-mind with patients. Patients are more likely to stay with you in the long run if they feel a stronger sense of engagement with your practice. They will also be more likely to schedule and keep appointments, resulting in improved health outcomes and a higher quality of life.

Decreases Patient No-Shows with PatientMD

One of the best strategies to reduce patient no-show appointments is to register on the PatientMD platform. PatientMD is an AI-driven Digital Health Platform for Patient Engagement Solutions and Digital Marketing Services. It is a Collaborative Communication Platform with Care Coordination. We help you grow your practice, improve office efficiency and the patient experience and engage with new and existing patients. 

When you reduce patient no-shows, you can alleviate one of the biggest challenges that are affecting many healthcare practices in this Post COVID era. You'll be able to provide higher-quality care more efficiently and have a positive impact on your patients' lives. For more information about how PatientMD can help your practice to reduce no show rates, register on our platform or give us a call at +1-888-448-9495 (USA)/+91-9051-057337(INDIA).