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Privacy Policy

PatientMD Privacy Policy

PatientMD, Inc. ("PatientMD") knows that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly. This Privacy Policy (hereafter "Policy") describes the ways we collect, store, use, and manage the information, including personal information, that you provide or we collect in connection with our Application as defined in the Terms ("Application"). Our Terms of Service (hereafter "Terms"), which are incorporated into this Policy by this reference, further describes the Terms governing your use of the Application.

By using the Application, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Application.

Privacy Policy Support. If you have an inquiry or concern about our Policy, please contact us at: info@patientmd.com, Attn: Privacy Director, 1-855-728-6348.

Changes in this Policy. PatientMD may amend this Policy at any time without notice. Changes to this Policy may affect our use of personally identifiable information that you provided us prior to our notification to you of the changes. Please visit our Site to obtain current information about our Policy.

Information Collected. The information we collect generally includes:
(1) Personal information you supply, and
(2) Tracking information collected as you navigate through the Site.

Personally identifiable information. PatientMD will not collect any personally-identifiable information about you unless you provide it to us voluntarily such as when you post to the Application or email us. We may collect and store personally identifiable information whenever you do the following:

1. Posts. When you post information or transmit information through the Application, we may collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, mobile phone number.
2. Social Media/Platforms.
3. Registration Process for the Application.

Aggregate Information. When you use the Application, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the Site. We collect this information for aggregate reporting on Site activity. For example, we may want to know how long the average user spends on the Site or which pages or features get the most attention.

When we collect this information we endeavor to make any personally identifiable information non-personally identifiable by combining it with information about other individuals or by removing characteristics that make the information personally identifiable to you. PatientMD reserves the right to share with third parties aggregated information about you and other users of our Application. We share this information in order to improve our Site and develop content and services that may be of interest to you.

Cookies and Beacons. To help you personalize your online experience, we may use "Cookies." "Cookies" are small files that are transferred to your hard drive for record-keeping purposes. One of the primary purposes of Cookies is to provide a convenience feature to save you time. For example, Cookies help to recognize you when you re-enter this Site so that you will not have to log in each time you visit. Cookies also help to collect anonymous traffic data, such as the number of unique and return visitors who use our Site. In addition, Cookies may be placed with Users visiting from advertising banners and hyperlinks on other Sites to track the success of a particular advertising campaign or marketing program.

Most web browsers are set to accept Cookies. If you prefer, you can reset your browser to notify you when you receive a Cookie or, alternatively, to refuse to accept Cookies. It is important to note that you may not be able to use certain features on our Site if you choose not to accept Cookies. The use of Cookies is an industry standard and occurs at most major Sites. To manage Browser Cookies, please see your browser's privacy settings. A "web beacon" is an electronic image placed in the code of a web page. Web beacons may be used to monitor the traffic patterns of users from one page to another and to improve site performance.

Session cookie, which is not placed on your hard drive, may be used. A session cookie is a piece of identification between your browser and the server that keeps track of the items in, for example, your shopping cart and other session information. This cookie is deleted when the session expires or when you close your browser.

Storing and Using Information. PatientMD generally collects information to create your account, provide the Application to you, improve our Application, contact you, conduct research and create reports for internal use. We use information collected through our Application for purposes described in this Policy or disclosed to you in connection with our Application. For example, we may use your information to:

  • identify and suggest connections with other Application users;
  • operate and improve our Application;
  • understand you and your preferences to enhance your experience and enjoyment using our Application;
  • respond to your comments and questions and provide customer service;
  • provide and deliver products and services you request;
  • send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by us and our selected partners;
  • enable you to communicate with other users; and
  • link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.

We store information on servers located in the United States and may store information on servers and equipment in other countries. We do not undertake to maintain any information about you for a duration greater than necessary to provide services to you or as provided by law, rule or regulation.

Sharing Information. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service, performing business and sales analysis, supporting our Site functionality, other features offered through our Site. These service providers may have access to personal information needed to perform their functions but are not authorized to share or use such information for any other purposes.

We may also transfer user or customer information, including personally identifiable information, in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

We may disclose specific information in response to a valid court order, subpoena, government investigation, or as otherwise required by law, to enforce our Site policies, or to protect our or others' rights, property, or safety. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share information to prevent illegal uses of the Site or violations of the Terms, or defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Opt Out or Change Information. If you do not want to receive email from us, or you want to prevent your information from being used for purposes other than those for which it was originally collected, please let us know by sending an email to this address contact@patientmd.com. Due to production, mailing, and system timelines, it may take some time to process your request. In addition, we may still use your information to communicate with you for other purposes, such as your orders and purchases, for customer service, or regarding contests or sweepstakes you may have entered.

Children. We do not knowingly solicit or collect information from persons under the age of 13. We do not have a mechanism for determining the age of the users of our Application. If you are under 13, please do not attempt to use our Application or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.

International Users. This Application is operated, in whole or in part, from the United States. By using the Application, regardless of where you live in the world, you consent to have your personal data transferred to and processed in the United States, and allow PatientMD to use and collect your personal information in accordance with this Privacy Policy.

Third Party Links. The Application may also contain links to other third party websites that are not under our control. These websites may have their own policies or no policies at all, regarding privacy. You should seek and review these policies before providing information to these websites. PatientMD has no responsibility for linked websites and provides these links solely for the convenience and information of our visitors. PatientMD also maintains a strict "no-spam" policy and fully complies with CAN-SPAM Act regulations.

Terms of Use, Notices, and Revisions. If you choose to use the Application your use and any dispute over privacy is subject to this Policy and our Terms, including limitations on liability and damages, application of the law of the State of Illinois and resolution of any disputes in Illinois. If you have any concern about privacy through the Application please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and this Policy, the Terms, and the Application will continue to change. You should check the Application frequently to see recent changes. Unless stated otherwise, any revised Policy will replace the prior Policy and will apply to past and current visitors.

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